Our Maintenance Policy

It is both a regulation under the Residential Tenancies Act and a strict policy of this firm that all maintenance requests are presented in writing before they can be acted upon.

Only URGENT REPAIRS will be accepted first informally, but must be confirmed in writing as soon as possible. Urgent repairs are a specialised form of maintenance and directly relate to basic issues of shelter. Some examples are listed below and other examples are contained in your lease agreement:

•  A serious gas leak
•  A burst hot water service
•  A dangerous electrical fault
•  Any fault or damage that causes the premises to be unsafe or not secure.


If such repairs are necessary or occur after hours, you must immediately contact our office by phoning 03 343 3206.

If a tenant requests a tradesperson to be sent to a property and the tradesperson finds no fault, the invoice will be sent to the tenant for payment.  Some examples of things to try before you send in a maintenance request are listed here.

Click Maintenance-Repair-Request.pdf (38KB) to download a form or alternatively you can fill one out online by clicking here.